Frequently Asked Questions

Applications & Selection

What are the operating periods? Collapse

 

 Opening Period  Start Date End Date Trading Days
Week 1 Thursday 5th November Sunday 8th November 4 days
Week 2 Monday 9th November Sunday 15th November 7 days
Week 3 Monday 16th November Sunday 22nd November 7 days
Week 4 Monday 23rd November Sunday 29th November 7 days
Week 5 Monday 30th November Sunday 6th December 7 days
Week 6 Monday 7th December Sunday 13th December 7 days
Week 7 Monday 14th December Thursday 24th December 11 days

For more information, go here: https://christmasincathedralsquare.co.uk/pricing/

How do I apply to trade at the market?
When does the application window open?
Does applying guarantee a place?
Can I request a specific chalet location?
Why was my application declined?

Offers, Contracts & Payments

What happens if my application is successful Collapse

You will receive an Offer to Trade Acceptance Form, Terms & Conditions and an invoice.

When is payment due?
Can I pay in installments?
Are refunds available?
Can I transfer my booking to another trader?

Chalet Information & Setup

What size is the chalet size? Collapse

Chalet specifications are available in the Chalet Information Document 

Are all chalets identical?
Can the shelving or counters be adjusted?
Do I need to bring my own padlock?
Can I decorate my chalet?

Documentation & Compliance

What documents do I need to provide? Collapse

Typical requirements include: in  addition to the application process, Public Liability Insurance (PLI), Risk Assessment, Food hygiene documentation (if applicable), Allergy information (food traders), and staff training records (food traders).

Why do you need these documents?
What happens if I don't provide the required documents?

Arrival & Changeover

What time can I access the site for setup? Collapse

Chalet specifications are available in the Chalet Information Document 

Can I drive onto site?
What if the previous trader leaves the chalet untidy?

Trading Requirements

What are the trading hours? Collapse

Trading times are specified in the Trader Agreement and must be followed.

Can I close early?
What happens if I need to leave early?

Operations & Support

Who do I contact if there is a problem? Collapse

The on-site Operations Team or Trader Liaison Manager.

What if I have an issue with my chalet?
Can I move to another chalet?

Stock, Display & Appearance

Can I place items outside my chalet? Collapse

No

Can I change my product range during the event?

Health & Safety

What should I do in an emergency? Collapse

Follow instructions in the Site Safety Information document and guidance from security or the Event Safety Manager

Do I need a Personal Emergency Evacuation Plan (PEEP)?

Empty Units & Market Layout

Why are some units empty? Collapse

Occasionally traders withdraw at short notice or replacements cannot be secured due to category restrictions.

Can empty units be used for storage?

End of Trading

What happens on the final day? Collapse

Traders must continue trading until official closing time before access is permitted

What condition should I leave the chalet in?

Parking & Access

Is trader parking provided? Collapse

No. Traders must use public car parks nearby.

Can I park on site during trading hours?